December 4, 2020B2B Growing businesses are increasingly challenged by evolving buyer demands. An amazing customer experience is a key driver – irrespective of the sales channels you sell in, be it B2B or B2C. As a business owner, it is essential now, more than ever, to make these positive changes to keep you ahead of the competition. With this in mind, StreamMarket has created a checklist of items that are vital for delivering comparative and seamless experiences for your B2B (B2C) customers so you can also, ‘delight’ and retain them in your highly competitive market. Ready for Business Corporate accounts which allow multiple buyers in tiered organisational structuresSelf-service tools to manage buyer roles and permissionsFull order, quote, and invoice tracking for all buyers across the companyAutomated order approval process based on rules set by each companyOnline sign up for adding new company accounts/logins Friction-Free Purchasing Quick order forms and list uploads for buyers who know exactly what they wantSaved shopping lists to make repeat purchasing even easierFast reordering from previous orders with just a couple of clicksSeller-assisted shopping for sales reps to place orders for customers or troubleshoot issuesSeamless request-for-quote process for online deal negotiationsAllow Trade customers to place orders using Credit AccountAPI links to fetch real-time Catalogue/Inventory/Pricing for Drop ShippingSales reports like pending invoices, orders dispatched/not dispatched/etc. Highly Personalised Experiences Customer-specific catalogues and pricing to reflect negotiated contractsMulti-site support to tailor experiences for different brands, audiences, channel partners, or geographiesTargeted content and promotions that personalise each visit and boost conversionFlexible fulfilment with support for shipping and in-branch pickupOnline chat to provide real-time support to buyers Agility to Adapt – easily and quickly Best-in-class B2B and B2C commerce in one platform to serve both audiencesMobile-optimised sites to enable field-based sales and purchasingAmazon / eBay channel management for seamless selling on the world’s largest marketplacesFlexible selling models with built-in support for digital goods, services, and warranties, and extensions for subscriptions and marketplacesBusiness intelligence tools and reports to surface insights for faster growthPowerful APIs to share pricing, product, customer, shipping, and other data with existing business systems If you have any questions about anything discussed in this blog or if you’d like to chat about a project, feel free to get in touch. We’re always happy to help businesses reach and surpass their eCommerce potential. Gursaant SinghFounder & Director. A keen Cricketer and former national Boxing Gold Medallist. As an entrepreneur, Gursaant has over 15 years’ experience in the eCommerce industry with a degree in computer engineering.