{"id":6021,"date":"2020-12-04T15:29:42","date_gmt":"2020-12-04T15:29:42","guid":{"rendered":"https:\/\/streammarket.co.uk\/?p=6021"},"modified":"2022-05-25T07:31:33","modified_gmt":"2022-05-25T07:31:33","slug":"b2b-customer-experience-are-you-missing-out","status":"publish","type":"post","link":"https:\/\/streammarket.co.uk\/blog\/b2b-customer-experience-are-you-missing-out\/","title":{"rendered":"B2B Customer Experience &#8211; Are you missing out?"},"content":{"rendered":"\r\n<p>Growing businesses are increasingly challenged by evolving buyer demands. An amazing customer experience is a key driver &#8211; irrespective of the sales channels you sell in, be it B2B or B2C. As a business owner, it is essential now, more than ever, to make these positive changes to keep you ahead of the competition.<\/p>\r\n\r\n\r\n\r\n<p>With this in mind, StreamMarket has created a checklist of items that are vital for delivering comparative and seamless experiences for your B2B (B2C) customers so you can also, \u2018delight\u2019 and retain them in your highly competitive market.<\/p>\r\n\r\n\r\n\r\n<p><strong>Ready for Business<\/strong><\/p>\r\n\r\n\r\n\r\n<ul>\r\n<li>Corporate accounts which allow multiple buyers in tiered organisational structures<\/li>\r\n<li>Self-service tools to manage buyer roles and permissions<\/li>\r\n<li>Full order, quote, and invoice tracking for all buyers across the company<\/li>\r\n<li>Automated order approval process based on rules set by each company<\/li>\r\n<li>Online sign up for adding new company accounts\/logins<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<p><strong>Friction-Free Purchasing<\/strong><\/p>\r\n\r\n\r\n\r\n<ul>\r\n<li>Quick order forms and list uploads for buyers who know exactly what they want<\/li>\r\n<li>Saved shopping lists to make repeat purchasing even easier<\/li>\r\n<li>Fast reordering from previous orders with just a couple of clicks<\/li>\r\n<li>Seller-assisted shopping for sales reps to place orders for customers or troubleshoot issues<\/li>\r\n<li>Seamless request-for-quote process for online deal negotiations<\/li>\r\n<li>Allow Trade customers to place orders using Credit Account<\/li>\r\n<li>API links to fetch real-time Catalogue\/Inventory\/Pricing for Drop Shipping<\/li>\r\n<li>Sales reports like pending invoices, orders dispatched\/not dispatched\/etc.<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<p><strong>Highly Personalised Experiences<\/strong><\/p>\r\n\r\n\r\n\r\n<ul>\r\n<li>Customer-specific catalogues and pricing to reflect negotiated contracts<\/li>\r\n<li>Multi-site support to tailor experiences for different brands, audiences, channel partners, or geographies<\/li>\r\n<li>Targeted content and promotions that personalise each visit and boost conversion<\/li>\r\n<li>Flexible fulfilment with support for shipping and in-branch pickup<\/li>\r\n<li>Online chat to provide real-time support to buyers<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<p><strong>Agility to Adapt &#8211; easily and quickly<\/strong><\/p>\r\n\r\n\r\n\r\n<ul>\r\n<li>Best-in-class B2B and B2C commerce in one platform to serve both audiences<\/li>\r\n<li>Mobile-optimised sites to enable field-based sales and purchasing<\/li>\r\n<li>Amazon \/ eBay channel management for seamless selling on the world\u2019s largest marketplaces<\/li>\r\n<li>Flexible selling models with built-in support for digital goods, services, and warranties, and extensions for subscriptions and marketplaces<\/li>\r\n<li>Business intelligence tools and reports to surface insights for faster growth<\/li>\r\n<li>Powerful APIs to share pricing, product, customer, shipping, and other data with existing business systems<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<p>If you have any questions about anything discussed in this blog or if you\u2019d like to chat about a project, feel free to\u00a0<a href=\"http:\/\/mailto:hello@streammarket.co.uk\/\" target=\"_blank\" rel=\"noreferrer noopener\">get in touch<\/a>. We\u2019re always happy to help businesses reach and surpass their eCommerce potential.<\/p>\r\n","protected":false},"excerpt":{"rendered":"<p>Growing businesses are increasingly challenged by evolving buyer demands. An amazing customer experience is a key driver &#8211; irrespective of the sales channels you sell in, be it B2B or B2C. As a business owner, it is essential now, more than ever, to make these positive changes to [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":6022,"comment_status":"closed","ping_status":"closed","sticky":true,"template":"","format":"standard","meta":[],"categories":[24],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.4.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>B2B Customer Experience - Are you missing out?<\/title>\n<meta name=\"description\" content=\"StreamMarket has created a checklist of items that are vital for delivering comparative and seamless experiences for your B2B customers.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/streammarket.co.uk\/blog\/b2b-customer-experience-are-you-missing-out\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"B2B Customer Experience - Are you missing out?\" \/>\n<meta property=\"og:description\" content=\"StreamMarket has created a checklist of items that are vital for delivering comparative and seamless experiences for your B2B customers.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/streammarket.co.uk\/blog\/b2b-customer-experience-are-you-missing-out\/\" \/>\n<meta property=\"og:site_name\" content=\"Magento eCommerce Agency in UK | StreamMarket\" \/>\n<meta property=\"article:published_time\" content=\"2020-12-04T15:29:42+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-05-25T07:31:33+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/streammarket.co.uk\/wp-content\/uploads\/2020\/12\/B2B-Experience--scaled.jpeg\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1451\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Gursaant Singh\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Organization\",\"@id\":\"https:\/\/streammarket.co.uk\/#organization\",\"name\":\"StreamMarket\",\"url\":\"https:\/\/streammarket.co.uk\/\",\"sameAs\":[],\"logo\":{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/streammarket.co.uk\/#logo\",\"inLanguage\":\"en-US\",\"url\":\"https:\/\/streammarket.co.uk\/wp-content\/uploads\/2020\/09\/logo-4-1.png\",\"contentUrl\":\"https:\/\/streammarket.co.uk\/wp-content\/uploads\/2020\/09\/logo-4-1.png\",\"width\":270,\"height\":46,\"caption\":\"StreamMarket\"},\"image\":{\"@id\":\"https:\/\/streammarket.co.uk\/#logo\"}},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/streammarket.co.uk\/#website\",\"url\":\"https:\/\/streammarket.co.uk\/\",\"name\":\"Magento eCommerce Agency in UK | StreamMarket\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/streammarket.co.uk\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/streammarket.co.uk\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/streammarket.co.uk\/blog\/b2b-customer-experience-are-you-missing-out\/#primaryimage\",\"inLanguage\":\"en-US\",\"url\":\"https:\/\/streammarket.co.uk\/wp-content\/uploads\/2020\/12\/B2B-Experience--scaled.jpeg\",\"contentUrl\":\"https:\/\/streammarket.co.uk\/wp-content\/uploads\/2020\/12\/B2B-Experience--scaled.jpeg\",\"width\":2560,\"height\":1451},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/streammarket.co.uk\/blog\/b2b-customer-experience-are-you-missing-out\/#webpage\",\"url\":\"https:\/\/streammarket.co.uk\/blog\/b2b-customer-experience-are-you-missing-out\/\",\"name\":\"B2B Customer Experience - 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